Friends & Family - Quick Start - HomeWAV (2024)

FAQs

How long does it take to get approved on HomeWAV? ›

Once your account has been approved by the detention facility, you will receive a notification every time your incarcerated loved one logs into a HomeWAV kiosk. In most cases, your account will be reviewed within a 24-hour time period, and the review process typically doesn't take more than two days.

To add funds by phone: Using the phone number associated with your account, call our secure toll-free number at 844-394-6639 and press 1 to make an automated payment.

Need assistance with your account or have a question about the HomeWAV platform? We've got you covered, anytime. Your satisfaction matters most! - Contact our Customer Support Team here for assistance: 844-394-6639 | https://bit.ly/3Q1o6t6 - #connectingcommunities #integrity #innovation #impact.

CDCR provides each incarcerated loved one with 5 free messages every week. Share news, check in, and show support by exchanging electronic messages with your incarcerated loved ones. Like traditional mail, it just gets delivered faster! Family and friends can send messages from the GettingOut application.

HomeWAV's secure, monitored text, image/GIF, video, and voice messaging features are unmatched by any other provider. With our easy and convenient messaging suite, visitors have control of how and when they communicate, bridging the gap with their incarcerated loved ones.

Messaging. Besides voice and video calling, our kiosk and tablet software also allow for secure, monitored text, photo, image, and video messaging.

Video Visit from Home. Visit Now on DemandWith Visit Now, there's no scheduling needed, and you can visit from the GettingOut Visits Android app.

The caller ID will display a generic or toll-free number associated with the phone service provider used by the correctional facility, rather than the actual phone number of the inmate or the facility itself.

Videos are reviewed by institutional staff for safety and security concerns. Video calls are also available on the tablets in approved areas within each housing area.

How to answer a jail call? ›

Accept the call: When the inmate places a collect call, you will receive a call on your cell phone. Accept the call as you would with any other incoming call. Be aware that accepting collect calls from jail may involve additional charges that will be billed to your cell phone account.

Inmate General Funds (IGF): Inmate General Funds are deposited by any user into an inmate's account and used by the inmate for communications with any third- party user.

SELECT THE DETENTION FACILITY AND ADD YOUR INMATE

After you've signed up and have logged into HomeWAV, you'll choose the detention facility and select the name of the person you want to video chat with. To do this, use the drop-down selectors and follow along with the instructions.

HomeWAV is the leader in providing simple, secure inmate communication solutions. Our patented inmate-initiated platform is the first of its kind to satisfy the growing demands in the correctional industry.

Approvals are generally made within 24 to 48 hours. The approval process includes an active warrant inquiry through our internal docket. If a warrant is verified the visitor is subject to arrest and will not be permitted to participate in video visitation until the pending legal matter has been addressed.

Refund checks usually arrive within 4-6 weeks. The processing time to refund credit cards usually requires 2-5 business days but will vary depending on the cardholder's bank. The Refund Fee is not applied when a facility is decommissioned or when funds have never been used.

Messaging. Besides voice and video calling, our kiosk and tablet software also allow for secure, monitored text, photo, image, and video messaging.